Refund Policy
Thank you for shopping with us. Please read this Refund Policy carefully before completing your purchase.
All Sales Are Final
All purchases made through this website are final. We do not offer refunds or returns for any products or services once the transaction is completed. By placing an order, you acknowledge and agree to this policy.
Order Errors & Corrections
We want every customer to receive exactly what they ordered. If there is an error with your order — such as receiving the wrong item, missing items, or an issue caused by our fulfillment process — we will correct the mistake at no additional cost.
Please notify us within 3 days of receiving your order so we can resolve the issue promptly.
Exchanges
While we do not provide refunds, we are committed to customer satisfaction and will work with you on exchanges when appropriate. Exchange eligibility may depend on:
- Product condition
- Availability of replacement items
- The nature of the issue
- Whether the product is eligible for exchange (some items may be final‑sale only)
To request an exchange, please contact us at epicheromerch@gmail.com with your order number and details.